Returns & Warranty

This is a structural placeholder outlining our intended returns/RMA approach, to be finalised alongside the full terms of sale before any product is priced for checkout.

1. Consumer cooling-off period

Consumer buyers within the UK benefit from a 14-day cooling-off/return right under the Consumer Contracts Regulations 2013, subject to the goods being returned in as-supplied condition. B2B sales may be contractually exempted where genuinely business-to-business.

2. Warranty faults

Products carry the FJD manufacturer warranty. If a fault develops, contact DTA first for triage and first-line support; DTA will coordinate any manufacturer-level repair or replacement.

3. RMA process

Return Merchandise Authorisation requests are reviewed by our admin team (request → approve/reject → refund or repair), with any approved refund processed back to the original payment method via Stripe.

4. High-value goods

Given the value of survey-grade LiDAR hardware, returns must be shipped using insured, trackable courier services; DTA cannot accept liability for goods lost or damaged in transit back to us without adequate insurance.